Our call center is currently experiencing high call volume. If you would like to check the status of your order please visit our order status page or call our automated system at 1-800-830-9104. Thank you for your patience in this matter.

Help Center Landing Page

LetsTalk.com is your friend in the wireless business. We are here to answer your questions about wireless products, wireless service, order status, and rebate status. LetsTalk.com takes the complexity out of ordering wireless products and services. We will take care of the details; porting your number, upgrading your phone (with or without a contract), carrier credit checks, activation of new lines of service, or even handset programming… all you have to do is enjoy your new phone.

How to Place an Order (Click here for detailed ordering advice)
Sometimes figuring out how to place an order based on your needs can be confusing, even on the easiest of websites.

How We Fulfill your Order (Click here see how we complete your order)
Sometimes figuring out how to place an order based on your needs can be confusing, even on the easiest of websites.

LetsTalk.com Commitments (Click here to see our commitments to you)
Be sure to review our commitments and policies.

Terms and Conditions (Click here to review most of our terms and conditions)
Be sure to review our commitments and policies.

Contact Us (Click here for our contact information)
LetsTalk.com has a U.S. based call center; fully-staffed with professional telesales and customer service representatives. All telephone representatives are LetsTalk.com employees. We also offer an automated 24 hour/7 day a week customer service tool that gives you real-time access to your order status – whenever you need it.

Contact the Manufacturer and Wireless Carrier (Click here for our business partners contact information)
LetsTalk.com has provided contact numbers for most product manufacturers and wireless carriers that are represented on our site. Contact the manufacturer about your warranty or product specifications. Contact your wireless carrier to check the balance on your account, minute usage and other account related issues.

Order Status (Click here to see the status of your order)
LetsTalk.com will update you via email while we are processing your order. Even better, you can also check the current status of your order and get an estimated shipment date via our website!

Rebate Center (Click here for details about the rebates associated with your order)
LetsTalk.com has made processing your rebate easy. This section will provide you all the information you need to process the rebate(s) associated with your order. In order to receive your rebate you will need to adhere to the specific rebate requirements outlined in this section.

Rebate Status (Click here to check the status of your submitted rebate)
Click here to check the status of your rebate, see when your check was processed, and get an estimate on the date/time of delivery of your check

FAQ (Click here to see frequently asked questions and answers)
LetsTalk.com offers answers to frequently and recently asked questions about our products and services.

Privacy Policy (Click here to view the LetsTalk.com privacy policy)
LetsTalk.com is committed to protecting your privacy and providing you with a secure shopping environment. By using the latest in secure transaction technologies and practicing a strict privacy policy, LetsTalk.com strives to protect your personal information.

Site Guide (Click here to view the LetsTalk.com site guide)
The site guide shows the order of our site and is a good resource to allow you to quickly access any area of the site.

Refer A Friend (Click here to view the details of our Refer A Friend program)
LetsTalk.com welcomes our customer’s friends and family members to our site. If qualified, your guest may receive a $25.00 discount on their next new cell phone and service plan order. For referring your friends and family members, LetsTalk.com allows you to earn a $25.00 certificate for each qualified member you refer.

Order Status Inquiries:
Click here to find out the status of your current order!

Rebate Status Inquiries:
Click here if you want to know the status of a LetsTalk.com rebate that you have redeemed.

Customer Service:
We're always eager to hear from you! Contact us in one of the following ways.

By Email:
Sales Assistance, Existing Orders and General Site Questions:
For assistance with any Customer Service related topic please click here to access our help topics and e-mail submission form.

By Phone:
Assistance Placing an Order:
1-866-825-5460 (1-866-825-5460)

Sales Department Hours:

Hours: Monday-Friday, 5 am to 9 pm PST (8 am to 12 midnight EST);
Saturday 7 am to 4 pm PST (10 am to 7 pm EST);
Sunday 8 am to 5 pm PST (11 am to 8 pm EST).

--Calls received after hours will be answered the following day.

Assistance with an Existing Order:
1-866-TALK-460 (1-866-825-5460)

Assistance with a Return or Exchange:
1-888-848-4792

Customer Service Center Hours:
Monday-Friday: 5:00AM to 9:00PM PST (8:00AM to 12:00AM EST)
Saturday: 7:00AM to 4:00PM PST (10:00AM to 7:00PM EST)
Sunday: Closed

--Calls received after hours Monday through Friday in voice mail will be answered the following day, calls received after close of business on Saturday or on Sunday will be answered the following Monday.

By Mail:
LetsTalk.com National Fulfillment Center
6341 Boulevard 26
Suite 500
North Richland Hills, TX 76180
ATT: Customer Service Center

Small Business / Corporate Sales:
Email our Corporate Sales department.

Online Advertising:
Email our Marketing department.

For Public Relations:
Visit our Press Room

Business Development:
Please see the Partner with LetsTalk.com page to see which partnership opportunity is right for you, or email our Business Development team.

Carriers and Service Provider Relations:
If you'd like to partner with LetsTalk.com to present your wireless service options to our audience of consumers and enterprise clients, please email our carrier relations department.

Equipment Purchasing:
If you're a wholesaler who is looking to retail your products to consumers, email our purchasing department.

Employment Opportunities:
Be sure to check-out our open positions.
Applying for a position? Email us your resume.

Web Site Feedback:
Have you had a pleasant shopping experience on LetsTalk? Have you got suggestions of things that could be improved? We're happy to receive your comments. Click here.

Contact the Wireless Manufacturer or Carrier

Carrier Contact Numbers